Audi Q7 e-tron right-hand drive issue delays deliveries
British customers are yet to receive their plug-in hybrid e-trons months after expected arrival dates
An Audi Q7 e-tron right-hand drive conversion issue has left British buyers waiting for their cars months after expected delivery dates.
Several prospective owners have contacted Autocar claiming to be unaware of when their car will arrive, despite having received notification that it had been built and shipped to Britain up to four months ago.
One disgruntled reader said: “My car’s been on order since June and was due for delivery in mid September. I can’t even get a copy of the order.”
Another reader explained how their car was confirmed as built and released by the factory for shipping in August, but was then “put on hold” along with 34 other Q7 e-trons.
“That was nearly two months ago,” they said. “I have been in touch with the dealer regularly, but there is apparently no information coming from the factory as to why all these vehicles are on hold.”
The readers said they had received courtesy cars free of charge, but that they were yet to be told why their Q7 e-trons had been held back.
Audi has since told Autocar that the delivery delay has been caused by a supply issue for modified components that are specific to right-hand drive Q7 e-trons.
“Regrettably this has disrupted the ordering and delivery processes for the car,” said a spokesman. “We are doing everything we can to get these processes back on track and will be writing to affected customers very soon to confirm next steps. In the meantime, we offer our sincere apologies for this highly irregular interruption to supply.”
The Q7 e-tron is a hybrid model that uses a 3.0 TDI V6 engine mated to an electric motor. Order books opened back in July with prices for the all-wheel-drive SUV starting at £64,950.